Aekmloa's profile

New Poster


2 Messages

Wed, Jan 13, 2021 3:00 PM

New customer- Horrible picture quality

Pixelated picture.

Hello, been a customer for 5 days, and ready to switch back to ATT.


The picture looks like a Teams video. Black teeth, trailing movements...  been back to the store... switched to a different new box. 

we have the line running through the window. 

Now they want to charge me $40 to send out a tech to look at the lines  OUTSIDE my house.  Not happening. 

Netflix and Disney work great. No picture quality issues.


We don't know what else to do. 





24K Messages

5 m ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Official Employee


375 Messages

5 m ago

@Aekmloa, Thanks for taking the time to reach out to us regarding your video picture issue. I am very sorry for the delay in our response and truly appreciate all of your patience. I can see how frustrating going through 2 devices and several visits to the store can be, then to get told there would be a charge to send a tech out would be equally as frustrating. I would love to get to the bottom of the service issues and improve upon your experience as a new customer with us. We value you and are glad to have you with us and I would most certainly love the opportunity to turn this around. Can you please reach out through private message(you can find out how with this link  with your first and last name, name as it reads on the account if different and the numbers associated to the service address? 

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