Kiwi61's profile

New Poster

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1 Message

Wed, Feb 5, 2020 9:00 PM

Installing cable box

I'm trying to install my new comcast/xfinity cable box X1 TV -HD. It gives me a welcome screen, then goes to 'restart '  RDK-03013, why? What am I doing wrong? I've checked all the cords and connections over and over, but naddah! I've had xfinity before so it should be easy.

Responses

EG

Expert

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86.5K Messages

1 y ago

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

How sure are you that you have a live cable outlet? What equipment?

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