Jojo999's profile
Jojo999
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Regular Contributor

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80 Messages

Thu, Feb 18, 2021 1:00 AM

DVR recording show in multiple instances

I just signed back onto Comcast and have setup my show recordings.  Was mainly easy using voice!

 

However, one show is causing me problems.  That is the BBC Worldwide News America.  When I used voice to setup the reccording, 5 shows were record from different times.  They are all the same versions of the show.

 

I couldn't see anything wrong in the very simple record options for the show, so I deleted the show and then did a manual setup.  This resulted in 2 copies of the show, even though I took one specific time on the grid and setup the recording from there.

 

Why is this happening and how to fix it?

Responses

Official Employee

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88 Messages

3 m ago

Hi there, @Jojo999, thank you for taking the time to reach out. I am sorry to hear you are experiencing issues when trying to record one of your shows. I would like to clarify some information, are you wanting to record the series for the show at a specific timeframe? Have you attempted to go to the record options and update those settings?

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Jojo999

Regular Contributor

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80 Messages

3 m ago

Yes, I am trying to record this program daily at a specific time only.  I am specifying new shows only.  Unsure what other options you may be referring to.  

Official Employee

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245 Messages

3 m ago

Ok, got it and thanks for providing these additional details for us! I know how frustrating this must be in regard to the recording issues you're having because I really like the BBC network myself and want to help have this corrected for you! Are you able to check and see what your DVR storage capacity is at? Sometimes this can cause recording issues if you are at full capacity and may need to make more room for storage etc. Also, so that we can take a closer look at your equipment from the backend, feel free to also send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Jojo999

Regular Contributor

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80 Messages

3 m ago

It's a brand new DVR/box!  There aren't any storage problems.

 

Tonight, after repalcing my old HD box with the 4K box, I tried deleting the scheduled recordings and setting up the recording again manually.  Got the same results.  Two recordings get scheduled where I only want/need one!

 

Why not try this yourself and see if you can duplicate what I am seeing? 

 

In my area, BBC World News America is broadcast on our PBS chanel KQED at 5:30pm.  Should be the same time in your time zone.  Try to setup series recording on this.

Official Employee

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88 Messages

3 m ago

The second scheduled recording is it set for the same day but different time? Or are you seeing a duplicate recording of the same day and time? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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CCAndrew

Diamond Problem Solver

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25.9K Messages

3 m ago

Take a look at the details for the second program. Does it say New, Repeat or no designation either way
Jojo999

Regular Contributor

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80 Messages

3 m ago

The recordings are the same day, 2 different times.  Not a repeat.

 

AGAIN - WHY NOT TRY THIS YOURSELF instead of asking inccessant nonsense questions?

Official Employee

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100 Messages

3 m ago

@Jojo999, I am sorry you have had a frustrating experience setting up your recordings on the new DVR. I have personally had a few series that I have set up "record new" and they record the new episode on several different channels. This can certainly cause a headache. Your situation sounds unique, because of this we may need to dig a little further to find the root cause. Your help is greatly appreciated. If you would like further assistance, please reach out privately. Our team is available 24/7 to assist when it is a good time for you. We look forward to hearing from you! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
CCAndrew

Diamond Problem Solver

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25.9K Messages

3 m ago

Not everyone lives in a Comcast footprint to test or may not have dvr service to test, lots of these employees still work from home. Be patient
Jojo999

Regular Contributor

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80 Messages

3 m ago

I sent you a message as requested.

 

This problem is only about ONE show.  It is easy for anyone to test.  Should take no more than perhaps one minute.  Why won't any of the Comcast people here do this simple test and see if you get the same experience that I do?

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