thunthrop's profile

New Poster

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4 Messages

Mon, Nov 16, 2020 10:00 AM

DVR errors

Over the last several months our DVR has been locking up on both recorded shows and live TV. Multiple error msgs: XRE03007, RDK03033 and 06015 are a few. Have to reset or refresh system. Sometimes end up with grey fog on top 1/4 of screen.

Responses

Rustyben

Expert

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24K Messages

7 m ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Official Employee

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2.5K Messages

7 m ago

Hi, thunthrop. Thanks for visiting us here in the forums. So sorry you have been dealing with these errors. You came to the right place for help though! We'd be glad to look into this and see what we can do to help. Going off of the error codes you're receiving, does this cable box share the same cable outlet as the modem? On a spitter?

New Poster

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4 Messages

7 m ago

Yes. We only have one incoming cable wire.

Official Employee

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2.5K Messages

7 m ago

I sure did, thank you very much for patiently waiting to hear back. When was the last time you experienced these issues, did any of them occur today? Have you had the time/opportunity to bypass the splitter (or replace it) to see if the error dissipate? 

New Poster

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4 Messages

7 m ago

Did you get my response?

New Poster

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4 Messages

7 m ago

You didn't ask me to bypass it replace the splitter. You only asked if we had one. Sorry, I'm technologically challenged. If we bypass the splitter we won't have internet will we? Last error was Sunday.

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