Larkspurian's profile

New Poster

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2 Messages

Wed, Jun 17, 2020 10:00 AM

Certain Channels Not Working

Is anyone else having issues with certain channels not working. In my case, certain channels on on, but breaking up every few seconds. 

Responses

Official Employee

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113 Messages

1 y ago

what type of device do you have and is it happening across all the devices in the home?

I am an Official Comcast Employee.
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New Poster

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2 Messages

1 y ago

I have the Xfinity TV box and it is happening across all of my TVs on specific channels only. 

New Poster

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2 Messages

1 y ago

All you have to do is LISTEN to what the overseas call center tech is telling you.. get up and check those connectors on the back of all your receivers,  did thatwork ? no it did not , ok unplug the receivers  for a minute and then plug it back in again, this will reset the system..  Great did that work? ok you may have to do this 10 -15 times a day to keep the service up and working ,, PS  to be helpful  do not ever call comcast because there is no way to keep a record of what they will tell you,, ALAWAYS use the CHAT and save a copy of each and every one ,  ,,  YOU PAY THEM FOR A SERVICE

 

 

 

Rustyben

Expert

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24K Messages

1 y ago


@Larkspurian wrote:

I have the Xfinity TV box and it is happening across all of my TVs on specific channels only. 


the problem you describe can be before or inside your home wiring. A field tech will have the meter necessary to test outside your home to determine the problem. 

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Regular Visitor

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1 Message

7 m ago

Same here.....for the last month now CNN and the Science channel are not working.....and the message I get is from xfinity stating its THEIR FAULT.....what gives ?

Visitor

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1 Message

1 m ago

Yes, same issue for weeks. Image breaks up every few seconds. Bravo, Food Network, CNN and some others. When is Xfinity going to fix this? It's as if they don't even subscribe to their own services? 

ComcastAbbie

Official Employee

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314 Messages

@user_6268f2 I am sorry to hear you are having issues with your TV services. This would be really frustrating and I want to help troubleshoot this with you. 

 

Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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