Sun, Mar 21, 2021 1:56 PM
See Subject for complete description HELP!
3 m ago
This should help you out.
I am sorry for the confusion. When we updated our forums, we made it easier for you to send us a private chat. You'd just need to click on the chat bubble icon on the top right of the page. You wouldn't select a specific username, you'd just select the peer to peer chat and my system will automatically route your message to the agent who was helping you or the next available person if they aren't available.
Not clear or accurate enough!
Not clear that one can select and send a message w/o a name! No response again!!!
@WKG you can no longer send a PM to a specific agent. You have to send to Xfinity Support first, and then when an agent responds you can reply back to them.
How long does one have to wait?
Wait for what? Before you are able to send one upon request, or wait for an answer from one?
IT took 5 minutes for them to respond with: "Yes, that is correct. This would be our new private messaging system you would use for support if you are asked to send us a private message or chat. Is there anything that we can help out with today? We're here to help!"
Thank you for all of your time and patience. I apologize for any confusion that messaging us may have caused. I apologize for the delay. We here in the social media department do work in the background and gather as much information as possible before we respond back. We hope this allows you to go on with your activities while we do so. The great part about this is you can respond back at any time and pick up where you left off. I most certainly appreciate your time, patience, and understanding. We are always available to assist you at any time with any questions or concerns you may have if you still need assistance please feel free to reach out to us. For your convenience, I have supplied the steps here again for you to reach us through our private message chat option, and look forward to speaking with you again soon. (The chat icon is located at the top right of the page. Clicking on the chat icon will bring up a chat box that will allow you to initiate a chat conversation.)Click the Private Message iconClick the New Message iconThis will give you an empty "To:" line. Type in "Xfinity Support" and then FINALLY select it from the list.