1 Message

Sun, Apr 4, 2021 7:46 PM

Fix phone number

I started my new service April 2020!at <EDIT: Removed personal information> and could not use my phone number because I used to have service at <EDIT: Removed Personal information> in 2019 I returned the equipment and paid my final bill.

I have called several times but haven’t been able to fix the problem 



Gold Problem Solver


22.4K Messages

3 m ago

Please edit your post to remove the addresses. Posting personal information violates forum guidelines: see https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236

To edit, click the three vertical dots at the top right corner of the post, select Edit, make your changes, then click Post to save them.


Official Employee


161 Messages

3 m ago

Hello, u/user_c82051. Thank you for reaching out regarding your phone number being associated to a previous account. I would love to further review with you, so that you can start using your phone number on your new account. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

New to the Community?

Start Here