JMy1's profile
JMy1
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Regular Contributor

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92 Messages

Thu, Feb 18, 2021 9:00 AM

Comcast website broken

comcast website seems to be broken in michigan.  i tried to log on to my account it gives a communication  error.  also modem was offline had to pull power plug to get it to connect blinking orange light.

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JMy1

Regular Contributor

 • 

92 Messages

3 m ago

this is the complete message

 

Sorry

A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later.

Official Employee

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161 Messages

3 m ago

Hello @JMy1! Thank you for reaching out to our Digital Care Team on our forums page! We are aware that some customers are experiencing issues logging in to their online account and it is being worked on by our amazing repair team! We hope to have the issue resolved soon and apologize for any inconvenience in the meantime. 

 

Is your modem back up and running or are you still experiencing a blinking light? If you are still experiencing issues with your connection or equipment, our team will be happy to help troubleshoot. Please don't hesitate to send me a Private Message any time if you'd like us to get your account pulled up so that we can look further into what may be causing your modem to go offline. To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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