Cp891's profile

New Poster

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1 Message

Sun, Nov 1, 2020 5:00 AM

Can’t make changes to this account

I keep getting this message when I’m trying to move my service . I am the only one on this account and have been the entire time. This has been a problem for a while I just ignored it at my ole house because everything worked

Responses

Official Employee

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839 Messages

8 m ago

Hi @Cp891 

 

Start here through the troubleshooting steps and let us know what you found. 

 

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HERE-BEFORE-POSTING/td-p/3366881

 

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