steinmanaaronm's profile

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Mon, Sep 9, 2019 11:00 AM

Can't Delete Account. "We're getting your account set up," for two years.

I am trying to delete an acount I never ended up using. Everytime I log into the account I get a message that says,


"Thanks for your purchase, Aaron! We're getting your account set up. Check back soon to track and activate your services."


It has given me this same message for almost two years.


I am not able to access the account or the account settings so I am not able to delete the account. When I try to use the talk to an agent feature I get an error message.


How do I delete this account? Is there an email address I can use to contact xfinity?

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Official Employee


2.9K Messages

2 y ago

Greetings, steinmanaaronm! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are running into with trying to get into the MyAccount with the right account. I would like to look into this further for you. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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