chrisk2018's profile

Regular Visitor


3 Messages

Wed, Dec 11, 2019 4:00 PM

Can't access account online

I can't access my account online. It has been this way for months. The chat function on the CS site doesn't work either. Tried calling but was placed in an endless loop that never resolved my problems. I've had comcast for a few years, and each time I try to access my account online it say "please check for more account features". It seems a lot of other people have had this problem as well. Any help would be appreciated. 

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Official Employee


2.3K Messages

2 y ago

Hello @chrisk2018, thanks for reaching out to our Forums! I'm sorry to hear about the troubles you're experiencing with trying to access your online account information. We definitely want to get this corrected so that you can fully access your Xfinity online account and the many features it offers. I see you have already sent me a Private Message and I will respond promptly. 

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