aserrini's profile

New Poster

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1 Message

Mon, Jun 29, 2020 11:00 AM

App won't let me sign in

Every time I sign in to any of the apps it says that I am not the user or my password is wrong. When I bypass that and do the security challenge nothing appears and no verbal cues are made.

Responses

Official Employee

 • 

839 Messages

1 y ago

Hi @aserrini,

 

I suggest hopping on another device like a laptop and resetting your password https://idm.xfinity.com/myaccount/reset?execution=e1s1

 

Then clearing the cache in your mobile phone's browser cache:

Instructions for Apple

Instructions for Android

 

If not, let me know and we can PM to discuss your account.

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