Leeland37's profile

New Poster

 • 

1 Message

Fri, Dec 13, 2019 6:00 AM

Movie Sully on demand from TNT No audio on one seen

  • I’m watching the movie sully on demand off TNT and have no audio when it comes back off commercial at the 44:20 mark until the 55:26 mark when it goes back to commercial. It happens on all STBs have checked SAP settings hdmi/Cec link settings on v’s and also made sure hdmi audio settings are set to stereo. I believe there is an issue with broadcast for this part of the movie.im a Comcast tech and its stumping me. Only thing I can think of is it’s with broadcast.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

ComcastMichael

Official Employee

 • 

2.9K Messages

1 y ago

Greetings, @Leeland37! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you were having issues with this movie. That's certainly frustrating. I would like to have a look into this if the issue is still present. I know this was posted some time ago. Please feel free to send me a PM with your first and last name so I may further assist you. 

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

 • 

2.9K Messages

1 y ago

Hello, @Leeland37. I have not heard back from you and hope the issue has been resolved. If you still need assistance, please feel free to start a new public thread.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here