CJToo2's profile

New Poster

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1 Message

Fri, Sep 6, 2019 8:00 PM

Logan/FX/End of movie missing

?? Enjoyed the film with minimal commercials - but the last 15 minutes missing?? Comcast no help - just want to restart system. That's not the issue. Anyone else have this happen?

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Responses

New Poster

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1 Message

2 y ago

We had the same issue today! The movie just unexpectedly ends early. What's going on here?

Official Employee

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1K Messages

2 y ago

Hi @dccordell and @CJToo2

 

We appreciate you using the Xfinity Forums to bring this to our attention. I will reach out to our Video On Demand Team because I just tried watching the end to see if the same thing happens and I am also impacted. We will have this resolved soon, and appreciate your patience while doing so. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

2 y ago

Couldn't watch the end of logan today.

Official Employee

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1K Messages

2 y ago

Hello All, 

 

We appreciate your patience while we investigate this. I wanted to follow up to see if you are able to watch the full movie now? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Official Employee

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1K Messages

2 y ago

Hello everyone!

As we have not heard back in some time, we are closing this thread to further comments. If you are still having troubles with the Logan movie and would like further assistance, please feel free to start a new thread. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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