dsumner3's profile



1 Message

Fri, Apr 9, 2021 2:05 PM

Closed Caption/Voiceover - Peacock on Xfinity Flex

While watching Law & Order: Organized Crime, a voice narrates the scenes on screen while the program plays.  This is not part of the dialogue of the program.  It's some sort of accessibility option as if the watcher were blind.  Is there a way to turn this off?



Gold Problem Solver


22.4K Messages

2 m ago

I couldn't find any info specific to Flex, do these X1 articles help? : https://www.xfinity.com/support/articles/video-description and/or https://www.xfinity.com/support/articles/x1-voice-guidance.


Official Employee


88 Messages

2 m ago

Thank you for sharing these great articles @BruceK! @dsumner3 The second one is perfect for deactivating the Voice Guidance using the voice remote which is similar to Flex in that in that it has the voice feature so you can simply hold down the voice control button and say "Voice Guidance". (Press 'OK' to turn Voice Guidance off.)

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