almunday60's profile

New Poster

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2 Messages

Sun, Aug 2, 2020 9:00 AM

broken on-demand cl17

Now with covid customer service is now even harder to get. On ondemand stopped working on 7/20/2020....many phone calls and chats with promises to fix....NONE.. WHAT [Edited: "Language"]...HOW DOES ONE GET SERVICE FIXED!!!@

Responses

MNtundraRET

Expert

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4.3K Messages

1 y ago

What service area do you live in?

 

I had the same problem last month in Mpls./St. Paul metro area. They were working on the lines near me. Replacing my Cisco RNG 150N box with another one, finally got ON DEMAND back working again.

New Poster

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1 Message

9 m ago

Every time I try to access the OnDemand portion of my cable service, I receive a CL17 error. I have called customer service many times; they tried their best to help but they haven't been given the ability by management to solve the problem. A customer service tech seems like a waste from reading what other customers have gone through with this problem. We receive an updated box which we installed but we are still having the problem; I don't want to keep exchanging boxes. Any suggestions on help because I am a good customer that's very frustrated.

Visitor

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1 Message

10 d ago

OK, HOW DO I REPAIR THIS ERROR?

Official Employee

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191 Messages

Greetings, @user_2b8fa4! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance. Please keep in mind for future reference, it's usually better to create a new public post for an issue like this, since it will open a new ticket in our system to respond to you. Because this is an old thread, it may not get the attention you need every time.

 

Can you please tell me a little more about the error you are receiving? Is this in regards to your On Demand service?

New Poster

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5 Messages

6 d ago

I am having the same problem. I just push the On Demand button on my remote, and I get the CL-17 error. Called Comcast tech support. Totally useless. Agent with an accent I could barely understand. Went through the "stupid human tricks". Unplug the cable box, sending a new signal to the box...etc. Any solution to this problem that actually works? Thanks.

New Poster

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5 Messages

5 d ago

After 3 days of not having On Demand because of the CL-17 Error, I finally called Comcast back AGAIN. The agent went through the whole song and dance about because I have a Legacy box, New updates cannot be sent to the box, and I need to upgrade to an X1 box, yada yada yada. I just got so irritated with this agent, because I knew this was just a load of junk. I asked to speak to his supervisor, which he then got all huffy about, telling me the supervisor would tell me the same thing. I told him that I wanted to hear that from the supervisor. As he was transferring me to the supervisor, SHAZAAM! On Demand miraculously started working again! What a scam, these people prey on you, because they think you don't know anything about technology. I know about technology, I just don't want to be robbed for it!

Official Employee

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21 Messages

Hello @tesb0329, thank you for taking the time out of your day to share your experience with us. We are happy to hear that your On Demand services are working again, and we do apologize for any negative experience had along the way. This is definitely not the experience we wish for our customers to have! If you come across any more issues or have any additional questions,

never hesitate to create another public post for any of your future account and service needs!


 

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