GlobalBob's profile

Regular Visitor

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1 Message

Thu, May 21, 2020 12:00 PM

Flex language support

We just hooked up our new Flex box and most things seem to work correctly.  However, my wife likes to watch some Youtube videos and channels of Chinese origin, and the Chinese fonts are not showing up in the Youtube listings.  We just see empty boxes instead of Chinese characters.  Previously, we were using an old Android TV box that didn't have this problem.  Is there a way of downloading additional fonts to the Flex box, or some other workaround?  Since many customers are of an international origin, I am sure this would apply to other languages as well.

Responses

New Poster

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1 Message

10 m ago

Same problem for me. 

 

Unicode support should be included in the box, so at least the foreign characters can be displayed appropriately. 

New Poster

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3 Messages

9 m ago

Gish, Comcast Flex seems the only stream box that does not support Asian characters, why?

Visitor

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3 Messages

I have the same problem. the chinese character showed up for 3 months for us when we installed the box but the texts turned into boxes all the sudden. if it doesn’t support chinese we wouldn’t see them initially. but I am not sure. can comcast fix this already?

Regular Visitor

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2 Messages

9 m ago

I was told by chat agent that flex only support English and Spanish.  Not very multicultural.  This is strange since every other streaming device, such as apple tv, fire tv, PS4 support Chinese characters on Youtube.

Visitor

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3 Messages

just FYI, the chinese characters show up for us in the first 3 months, and then the characters turned into boxes suddenly on one day... and we were really upset, that was since 2 years ago...

Official Employee

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216 Messages

Hello @superseal! Thank you for reaching out to our social media team,  it’s great we can connect this way! Our team of gurus would love to research this issue with the Chinese characters not coming outright. Please send a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select the Xfinity Support tab to start the chat session.

Visitor

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2 Messages

@uiucliang discrimination/embargo/ sanction???? Come on... 

New Poster

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3 Messages

8 m ago

Same need at my house. Thanks for raising the issue. Help us, Comcast.

Visitor

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3 Messages

1 m ago

same issue here, we need this fixed. We need to be able to see the title to know what to watch. please fix the box and update it for your customers.

Visitor

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2 Messages

1 m ago

I need that to... what is going on? It suppose to be a basic setup for all boxes... fix it now. 

ComcastAbbie

Official Employee

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325 Messages

@user_0051b4 I am sorry to hear that you are having issues with the characters showing up incorrectly. Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

Visitor

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1 Message

Hi there, I also face the same issue. I would love to watch YouTube videos in Mandarin but the video titles were all unreadable. Please kindly assist! Thank you.

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