jtrondsen's profile

New Poster

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3 Messages

Mon, Aug 17, 2020 7:00 PM

Not Receiving Emails

I'm not able to receive emails from Patreon anymore. They said it could be that they're being blocked for some reason. Is there any way to allow the messages to come through? Thank you.

Responses

Official Employee

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97 Messages

10 m ago

@jtrondsen 

Hello, after review of your inbound traffic, we do not se any messages coming from patreon to your user profile. We have successful messages from patreon to comcast but none to your user profile. This usually occurs if you are no longer on their sending list. Have you tried re subscribing to their emails? Were they able to provide any more info as to what they are seeing on their side? Such as a bounce back or anything along those lines?

New Poster

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3 Messages

10 m ago

When I have them send me an email to verify the device I’m using to log in, I never get the email and I stopped receiving promotional emails or whatever a while ago.

New Poster

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3 Messages

10 m ago

I got a response from Patreon and they were able to fix it on their end. Thank you.

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