Richard1964's profile

New Poster

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1 Message

Mon, Jan 20, 2020 12:00 PM

messages deleted are not being deleted in Xfinity e-mail account

messages deleted in Outlook are not being deleted off of Xfinity e-mail account. My settings are pop3/SMTP in order to utilize the colour coding of messages. 

Responses

Latoque

Expert

 • 

28.8K Messages

1 y ago

Do you have the option enabled in Outlook to keep a copy of the email on the server?  See here---------

 

https://support.microsoft.com/en-us/help/2671941/leave-a-copy-of-the-message-on-the-server-is-missing-in-outlook

BruceW

Gold Problem Solver

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22.4K Messages

1 y ago

You may also need to make sure that the https://connect.xfinity.com/ setting for (gear icon) / Settings / Mail /Advanced Settings / POP Settings for Other Apps is set to Delete.

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