acaporale219's profile

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Sat, Jun 13, 2020 5:00 PM

All of my emails have disappeared in all of my mailboxes

I got onto my email account this morning and every email had disappeared in my trash, sent, inbox, and junk mail.  I also cannot receive any emails.  I need assistance to resolve this issue ASAP.





28.8K Messages

1 y ago

As a precaution, I would change your password to something stronger than whatever it is right now, and also change your secret question and answer. Suddenly vanishing emails is a common sign of a malware infection or a compromised account. Run a complete scan of your machine with your A/V software to see if it finds anything wrong.

Also, do you have another device like a smartphone or tablet with the account enabled on it using POP3?  If so it may be downloading and then deleting the messages from the server. Check all the settings in it to see if that's what's going on.

Official Employee


581 Messages

1 y ago

@acaporale219 You had email filters enabled forwarding to an email matching your one. If you set up the filtering, please use the built-in forwarding option instead of making an inbox rule. If you did not set up this filtering, as advised above please secure your account by changing your password and security question. If you havent already, make sure you run Anti-Virus/Malware software on your devices. 

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