Kitchens1's profile

Regular Visitor


1 Message

Wed, Apr 22, 2020 8:00 AM

Need sensors

I had a couple of windows replaced and need new sensors.  Do I order them from Xfinity or can I find them online somewhere else?  Can I install them myself since techs are not entering houses?


Accepted Solution

Official Employee


406 Messages

1 y ago

Hi Kitchens1 -


In some cases, we are now able to send out replacement sensor kits.  If this is an option in your area, the sensors would be swapped by you, and you would then complete a pairing process to your system with the assistance of an Xfinity Home chat agent.


Please give us a call at 1-877-298-0874 to inquire about the availability of a kit.



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