lkpolovchik's profile
lkpolovchik
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High Five

Regular Contributor

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299 Messages

Wed, Jan 27, 2021 8:00 AM

Low battery warning

One of my door sensors still has a low battery warning after changing the battery twice today. Chat is useless because it's a virtual helper. I called for technical support and the menu said someone is in my area working on an issue and no one would help me until the issue is resolved.  This is ridiculous. Why can I not have help with a low battery on a door sensor of a security system. Does an outage in my area cause a low battery warning? Why can't the tech in my area stop at my house to help us? Totally frustrating and it makes we want to rip out this security system and change to Ring. 

Responses

lkpolovchik

Regular Contributor

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299 Messages

4 m ago

I called again and gave different answers to the question the menu asked. For instance, I didn't say I wanted technical support so I was able to get to a person who could help after being moved around for 30 minutes.  A new sensor is being mailed out and the instructions were emailed to us. I also found out that after being with Xfinity for 22 years, I can't get a break. I need to wait until my contract expires to get a better price. It appears that the cable boxes and the broadcast fees have all gone up so my bill went up $7 a month.  When you pay over $250 any increase in price gets a bit hard to take. Unfortunately for us, cable is the only option on our country road. Dish and Direct TV loose signal in storms, get covered with snow and FIOS in not in our township. 

CCAndrew

Diamond Problem Solver

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25.9K Messages

4 m ago

Not every tech is trained for Home Security and the tech they are referring to is a maintenance tech who wouldn’t touch residential services at all.

Official Employee

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2.5K Messages

4 m ago

Hi, lkpolovchik. Thanks for posting! So sorry to hear about the trouble with your sensor. We want to get this fixed for you and we can definitely help you out with scheduling a technician out. To begin, please send me a PM with your first and last name. We will go from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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lkpolovchik

Regular Contributor

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299 Messages

4 m ago

Comcast Morgan, A PM was sent to you.  Thank you very much. 

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