U

Visitor

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1 Message

Sat, Apr 10, 2021 6:43 PM

Home Touchscreen Wi-Fi

The wi-fi connectivity for my Home Touchscreen is not consistent. It is right next to my gateway. Sometimes when I test, it is connected just fine. Other times not. I’ve rebooted, tried to connect to new gateway, tested.

Responses

Official Employee

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2.5K Messages

2 m ago

Hi there! Oh no! Thank you for bringing this to our attention, we will absolutely see what we can do to help. I wanted to share this link with you first, just in case it comes in handy initially: https://comca.st/3t7wY3T. We can provide additional support right here, as well, of course. That's what we're here for! Did you recently get a new modem then? It sounds like it was self-installed, is that right? If so, we'll more than likely need to get a technician out to you to help pair the touchscreen to the new connection from the modem. That way we can ensure everything gets synced back up properly for you. Let us know!

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