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Mon, Feb 22, 2021 11:00 AM

Winter Storm Service Interruptions 2021

We understand that customers in the Oregon and Houston Regions may be experiencing service issues due to severe weather conditions. We are working hard to restore services to these areas as soon as possible. Please keep in mind, it is possible for you to have power at your home but the Xfinity network serving their neighborhood may be damaged or without power, preventing Xfinity services from working at this time.

We are encouraging customers to get updates for their area and information about their Comcast service by visiting or using the Xfinity My Account app from any secure, Internet-enabled mobile device.


Due to the conditions, appointment availability for service calls and professional installations may be limited.


Any service interruption credits will be assessed on a case-by-case basis.


If you need additional service assistance, we ask that you please start a new thread in our Customer Service board.


If you would like additional billing assistance related to service interruptions, please start a new thread in our Billing board.


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