Mcrowther's profile

New Poster

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1 Message

Tue, Feb 16, 2021 12:00 PM

Tree trimming or removal

In a recent ice storm 3 large branches fell and brought down (but did not disconnect) my WiFi cable. The tree itslef is close to and tagles up with the other powerlines. Would like some assistnace with how to proceed. Have already completed the online request. 

 

Thanks!

Responses

ComcastAnna

Official Employee

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100 Messages

3 m ago

Hi @Mcrowther, thank you for taking the time to reach out over Xfinity Forums. I am sorry to hear about your recent ice storm. I hope you and your family are safe. I would be happy to help with your request to have the branches removed and the line fixed. First, can you send me a private message with your full name and service address? To send a private message click my username "ComcastAnna" and select send message from the drop down. I look forward to hearing from you!

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Again

Expert

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25.5K Messages

3 m ago


@Mcrowther wrote:

In a recent ice storm 3 large branches fell and brought down (but did not disconnect) my WiFi cable. The tree itslef is close to and tagles up with the other powerlines. Would like some assistnace with how to proceed. Have already completed the online request. 

 

Thanks!


@ComcastAnna As a general rule Comcast does not trim trees, either on or off a customer's property.  A tree trimming service or the customer's city would do that.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

2 m ago

Have a large tree that I need to cut down and comcast cable line is between the branches - who can I contact at Comcast to drop the line so that it doesn't interfere with service of other properties?  This is run on a telephone pole in a rural area.

(edited)

Official Employee

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127 Messages

That is a great question! I am here to help! In order to get started can you send us a private message by clicking the "message" icon in the upper right page of our forum page with your name and service address?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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