1 Message

Tue, Apr 13, 2021 2:01 PM

There is an orange cable in my yard.

Beyond frustrated there is an orange cable in my yard since November when I moved into my new home. For the past week I have been told someone is coming "Today", my appt has been rescheduled 4 times already! I am planning a backyard project and have had to postpone it because they can't even get started until this is resolved!!!! If they can't commit to get this work done why should I commit to there services!!! Every time I call I get different excuses like oh we need a permit, oh this can take up to 14 days, oh no worries somebody will for sure come today we promise. I have asked to speak to someone higher up and they won't let me talk to anyone. If this doesn't get resolved soon they will be losing a customer! 



Official Employee


2.3K Messages

2 m ago

Hello @sibarra24, thanks for reaching out to us on our Forums page. We appreciate you being a customer with us and it's upsetting to hear this line bury has caused you some inconvenience and frustration. I know how important it is to have this line buried as soon as possible, especially so that you can complete the yard work you have been putting off. We absolutely do not want to lose you as a customer and my team would love to further assist you with this. Please send ud a Private Chat Message for assistance. 


To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

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