guarnacciamd's profile

New Poster

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1 Message

Thu, Feb 18, 2021 12:00 PM

Texas service outage credit

Hi was only able to apply for one credit but my internet was out for two days.

Responses

ComcastJoey

Official Employee

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245 Messages

3 m ago

Hello and Happy Thursday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the service interruption that took place in your state and I really hope everything is starting to smooth out a bit for you now. We can also help with your additional crediting needs for the extra day of downtime.

 

To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

3 m ago

This is helpful. Thank you!

New Poster

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1 Message

3 m ago

My service was out for two days.

New Poster

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1 Message

3 m ago

I had partially filled out an online form to receive a credit for the outage, then the page reloaded & the form was just...gone. There isn’t a “send message” option that I can see anywhere. What should I do?

Regular Visitor

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2 Messages

3 m ago

I found the "send message button" Once you click on the comcast employees name at the top, their name is a link. Once on that page there is a blue and white button to the far right that says "send message"

Regular Visitor

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2 Messages

3 m ago

There is no "send message button" available how do we request credit for loss of services?

Regular Visitor

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1 Message

3 m ago

Hello @ComcastJosephW ,

 

If we are to all request a personal reply, I need to make my request here as "send message" is not available. 56 hours without power/services.

 

Thank you!

New Poster

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1 Message

3 m ago

I dont see the send message button on the employee's page

New Poster

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1 Message

3 m ago

I want to apply for a credit due to my service being interupted and out on 2/15/21.

Official Employee

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169 Messages

3 m ago

Hello, @jlussy4128, I'm sorry you've been hit hard by the weather in your neck of the woods. Some of the news is scary from Texas, so I hope you and your family are ok. I can certainly help with your credit concerns, but we'll need to work in a private message to keep your information protected. Are you able to send me a message in the same way as mentioned previously? To send a private message, click my name "ComastMarcos", then click "send message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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76 Messages

3 m ago

Hi, @lsgreen01273! Thanks for reaching out to us about the service interruption you experienced. I'm happy to look into this further! To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
Again

Expert

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25.5K Messages

3 m ago


@lolsen wrote:

I'm not sure what I'm doing wrong but I can't see any "send message" on any employees profile. No matter who's name I click. Please advise!


The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  
 
Please do NOT send any of the Official Employees private messages unless they request it. By doing so they are being flooded with PM's and are being bogged down in trying to answer all of them. This keeps them from doing their job effectively here in the forums and defeats the purpose of the forums.
 
Thanks

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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1 Message

3 m ago

I'm not sure what I'm doing wrong but I can't see any "send message" on any employees profile. No matter who's name I click. Please advise!

New Poster

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1 Message

3 m ago

Hello, 

We were without power for 3 days. How do I apply for the credit? 

New Poster

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1 Message

3 m ago

Cant find send private message after click on the name

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