charley21's profile

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1 Message

Thu, Feb 18, 2021 6:00 PM

Sugar Land, TX internet service outage at 2-16-2021

Ask for billing credit for that outage



Official Employee


342 Messages

3 m ago

I appreciate you taking the time to reach out regarding your service disruption. I know that Texas got hit pretty hard and I am so sorry to hear that you were impacted by all of it. I know how frustrating any service issues can be. I live in a state that we get a lot of weather fluctuations and there is nothing like bad weather to make you want to cuddle up under the covers and watch some Netflix or surf the web. Have you had the opportunity to log into our Xfinity Status Center ( since this started? If you log into your account with your Xfinity ID and select the option to tell us more about your experience. A form may launch to determine if a credit will be applied to the account for you. Making this process super easy for you and saving you a lot of time and effort! Please always remember not to attempt to reach out through private message unless we have invited you directly per our guidelines  Since you have reached out here regarding your disruptions. I would love to dig further into the account if the above steps do not provide any results please reach out through private message (find out how to do so with this link with your first and last name, name on the account if different and service address?

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