CVykukal's profile

New Poster

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2 Messages

Thu, Feb 18, 2021 11:00 AM

Request Credit for outage

I’m writing to ask for a two-day credit. I had internet, cable & phone outages on 2/16/20 and 2/17/20. I was unable to call Xfinity to report the outage due to no phone service.  Please credit my account for two days.

Responses

ComcastJoey

Official Employee

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245 Messages

3 m ago

Hello and Happy Thursday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I'm truly sorry to hear about the service interruption issues you've experienced for the past couple days as I know how frustrating situations like this can be and I'd also like to help with your crediting needs in the best way possible.

 

To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and patience!

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Again

Expert

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25.5K Messages

3 m ago

@CVykukal 

Please follow @ComcastJosephW's instructions for sending a private message.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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156 Messages

3 m ago

To qualify for a credit adjustment please log into either our awesome website https://comca.st/2NiFvkR or our award-winning Xfinity App. Here is a link in case you need to download it. https://comca.st/3k9w6Ij

 

With these two wonderful self-service options you can be able to tell us about the experience in the Xfinity Status Center. clicks the link, "Tell us more about your experience."

 

A form will launch

 

You will then be able to review your submission and can add the adjustment to your account. My Account will reject the credit request if the customer:

 

Is still experiencing the outage

Entered an incorrect outage date, or

Already received the maximum amount of credit we can provide through the trial

 

Please let us know if you have any questions about this process. We are always happy to help

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

3 m ago

I also had outages on the feb 15tg, 16th and feb 17th and have not been able to get ahold of anyone for a credit or to even report it.

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