sjimenez124's profile

New Poster


1 Message

Thu, Feb 18, 2021 1:00 PM

Outage in katy texas

It's been four days without internet, can I apply for a credit for these days?



Official Employee


184 Messages

3 m ago

Hello, @ajimenez124, thank you for reaching out on our Forum and giving me a chance to take care of you. I've been seeing some scary news coming from Texas, so I hope you and your family are ok. I can definitely help with your credit concerns. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastMarcos", then click "send message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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