lsharp72's profile

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1 Message

Fri, Feb 19, 2021 7:00 AM

Outage credit

Been without all Xfinity services 02/16 though today and still counting.  Was able to claim the first two days but now I cant get to the link.  Tried to send private messages on Xfinity Customer service agents on the furoms, but there is no link to message when clicking on their names.


Account Lsharp72



Official Employee


184 Messages

3 m ago

Hello, @lshard72, thank you for reaching out to us in our Forum you've come to the right place for help. I'm sorry you've been without service for so long, but I hope your family is ok and safe. There's a lot of scary news coming out, so that's always our first concern. I did see your private message and I'll be responding shortly. We do prefer that you hold off until we're able to request a private message from us. This link is a great resource to see all of our Forum guidelines:

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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