JCDang88's profile

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Tue, Jan 19, 2021 12:00 PM

New Xfinity Plan not processed?



I spoke to a comcast rep via phone and the rep was able to cancel my TV services and change my plan to an Internet only plan (Extreme pro+ with unlimited data). I received the confirmation email (my order summary). However, when I check under my Xfinity account My Plan, it still shows that I am being charged for TV services. I spoke to an agent online, and he said to give it 24hrs for the system to update and process my new plan. Would I need to do anything on my end? in the confirmation email - Order summary, it says 'Your updated service order is confirmed'. I also have my own modem, and would like to know when the service would be updated to the new speed?


Thank you


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