U

Visitor

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1 Message

Mon, Apr 19, 2021 4:52 PM

Low hanging wires

Hello, I have low hanging communication wires I. Front of my home. I thought they were power lines so I contacted the power company first. They confirmed the wires are not electric but are communication. Electric company measured and the lines are barely 12 ft from the ground in front of my house. The man from the electric company contacted someone in the communication field and was told they would be out early last week but havent seen anyone.. I need these wires lifted please.

Responses

Official Employee

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180 Messages

2 m ago

@user_dedeea Hey there! We can look into those low hanging wires. Please send us a message by selecting the chat icon in the top right-hand corner, then search Xfinity Support. Make sure to provide your full name and service address. We'll be there to help. 

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