KarleenKCotter's profile

New Poster


1 Message

Sun, Feb 14, 2021 12:00 PM

Johnson City Outage

Hello, please provide an estimated time for service restoration in the Johnson City/Milwaukie, Oregon area. The service has been out since mid-day yesterday. Nearly 24 hours.

I telecommute for work

Thank you.



Official Employee


75 Messages

3 m ago

Hello @KarleenKCotter and thank you for reaching out to the Comcast Digital Care Team via our Forums. Being interrupted from your service when you need to be working would be very frustrating and never something we want you to deal with. I know I would be reaching out as well if I was in your shoes as I also work from home. 


We have a few ways you can review estimated restoral time in your area. One with out website https://comca.st/2MXACh3 another is with our award winning Xfinity App. I will provide you a link in case you need to download it.



Just sign into your account and you will see updates on any known interruption. Please note that if there are any estimated restoral times these times are subject to change. Please let us know if you desire to have us investigate your account deeper. We are always happy to help you 24/7. Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastPeterH” and click “Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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