seatown206's profile

New Poster

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1 Message

Fri, Feb 12, 2021 8:00 PM

Internet speed issues

Comcast Xfinity internet is literally the worst internet I have ever used. I pay over 200 dollars a month for the preferred internet and tv service and since I've started this service I've had numerous outages, work from home disconnectivity literally EVERY SINGLE DAY and I can't even stream/game in peace without lagging. I do not recommend this company for anyone who cares for reliable internet. This is far from reliable and the customer service I've dealt with regarding internet issues is the WORST. I pray someone from xfinity reads this because I'm sick of this internet. If I could end my contract without any cancellation fees I would do it in a heartbeat. I am over paying for unreliable connectivity and terrible customer service. Xfinity is the absolute worst and I pray no one ever purchases any of this horrible service ever again. 

Responses

ComcastValerie

Official Employee

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90 Messages

3 m ago

Hi there, @seatown206, I am sorry to hear of the negative experience you have been having with your services. During a time where working from home has become essential, I completely understand the importance of having a fast and reliable connection. My team would love to take a look into your services and assist with getting down to the bottom of those issues. Please send us a Private message with your full name and service address to get started. You can send a private message by clicking on my name at the top right corner "ComcastValerie" and then selecting "send a message". We hope to hear from you soon! 

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