Phant6m's profile

New Poster

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1 Message

Wed, Dec 16, 2020 12:00 PM

I have a fraud matter

I have a fraud matter

Responses

Again

Expert

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25.8K Messages

6 m ago


@Phant6m wrote:

I have a fraud matter


You need to be a bit more specific, but leave out any personal identifying information.

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jav6joev

Bronze Problem Solver

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2.1K Messages

6 m ago


@Phant6m wrote:

I have a fraud matter


You can call Security Assurance at 1-888-565-4329 to report/discuss or check out:

https://internetsecurity.xfinity.com/help/report-abuse .

Again

Expert

 • 

25.8K Messages

6 m ago


@jav6joev wrote:

@Phant6m wrote:

I have a fraud matter


You can call Security Assurance at 1-888-565-4329 to report/discuss or check out:

https://internetsecurity.xfinity.com/help/report-abuse .


A fraud matter is a bit different and there is different information for reporting such.

 

@Phant6m Have you managed to get in touch with someone regarding this, or do you still need help?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @Phant6m! If you haven't received assistance with your fraud concerns, my team would be more than happy to help, however, we can. Can you provide any more details about your concerns without including personal info?

If you'd feel more comfortable, feel free to send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name, "ComcastChe," then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
Tallman1

Frequent Visitor

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7 Messages

4 m ago

Why is it so hard to post how to report fraud? I did a search and this is the only post I could click and see, thus why I'm writing this here. Most companies at least say they take fraud seriously and provide an address to forward suspected email messages.

 

I got a legit-looking email that I would think Comcast would like to investigate. At the very least, Comcast should want to confirm bogus or valid messages.

jav6joev

Bronze Problem Solver

 • 

2.1K Messages

4 m ago


@Tallman1 wrote:

Why is it so hard to post how to report fraud? I did a search and this is the only post I could click and see, thus why I'm writing this here. Most companies at least say they take fraud seriously and provide an address to forward suspected email messages.

 

I got a legit-looking email that I would think Comcast would like to investigate. At the very least, Comcast should want to confirm bogus or valid messages.


As stated in a previous post in this thread, check out:

https://internetsecurity.xfinity.com/help/report-abuse

 

Tallman1

Frequent Visitor

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7 Messages

4 m ago

I saw that but it was about abuse. However on second look, I see the second tab about email and phishing. I still wish there was an easy-to-find link on Comcast Homepage.

 

Thanks.

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