Flitz's profile

Frequent Visitor


9 Messages

Tue, Oct 20, 2020 4:00 PM

How to stop duplicate Xfinity emails to account personal email address?

In My Account at Xfinity.com, I have designated both a preferred email address and a personal email address. Under Communication & Ad Preferences, email alerts are set up for only my preferred email address.  Until recently, I’d been receiving Xfinity email (bill notifications, security notices, etc.) only at my preferred email address.  However, a few months ago, I started receiving duplicates of the Xfinity emails also to my personal email address.


One Comcast support rep suggested I remove my personal email address.  A second rep told me to mark as SPAM the Xfinity emails to the personal email address.  Both these options seem like overkill.


How do I stop duplicate Xfinity emails to my personal email address?







Official Employee


6.1K Messages

8 m ago

Hi @Flitz

We appreciate your patience while trying to find a resolution to the duplicate emails. Thanks for using the Xfinity Forums to bring this to our attention. It seems like the issue is somewhere with your filters. No worries. My team can help troubleshoot and get this figured out. To get started, can you please send me a private message with your first and last name and service address? To send a message, click on my name "ComcastChe," then click "send a message.

New Poster


3 Messages

@ComcastChe  why don't you post the solution. Many people have the same issue

Official Employee


124 Messages

Good morning, @cschreck55, and thank you for reaching out through our Community Forums page for help with your email concerns. I can understand how frustrating this would be for you to have the same emails being sent to both your Xfinity email address and your third-party email address as well. 


You can confirm your Communications Settings to your email by following the steps in this link: https://comca.st/3gnpVPq. I would recommend doing so for both email addresses. You might also check out the "Related Articles" on the right-hand side of the window of that link for more helpful information as well.


Additionally, you can Unsubscribe from the emails directly in your secondary email when you receive them, and you'll still get them to your preferred email address.


Please let me know if you need additional assistance with your email settings, and we'll be glad to help! Our team is online 24/7 to help our amazing customers any time. Have a wonderful weekend, and thanks for being the best part of Comcast!

New to the Community?

Start Here