ShanJones's profile

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Thu, Feb 18, 2021 10:00 PM

Houston Winter Storm Outage

Hello, I was without service all week due to the winter storm. How can I receive a receive a credit for the outage?



Official Employee


83 Messages

3 m ago

Thank you for reaching out to us on the Forums. I am sorry you went through those interruptions. I am here to help.


We now have a very easy process to apply for service adjustments due to service interruptions. 


You will first need to log into the Xfinity My Account at or into the My Account app. Please make sure you are logged in using your Xfinity ID. 


Nest you will go to the Xfinity Status Center. There you will click on "Tell us more about your experience." It is there that you will be able to report the issue and apply for a credit adjustment.


If for some reason, you are not able to receive a credit adjustment, please send me a private message by clicking on my name (ComcastDaryl) and then click "Send a message." If you have any questions, please do not hesitate to ask. Thank you again for being a valued customer, as well as your patience. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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