Thu, Feb 18, 2021 10:00 PM
3 m ago
Thank you for reaching out to us on the Forums. I am sorry you went through those interruptions. I am here to help.
We now have a very easy process to apply for service adjustments due to service interruptions.
You will first need to log into the Xfinity My Account at https://comca.st/2NiFvkR or into the My Account app. Please make sure you are logged in using your Xfinity ID.
Nest you will go to the Xfinity Status Center. There you will click on "Tell us more about your experience." It is there that you will be able to report the issue and apply for a credit adjustment.
If for some reason, you are not able to receive a credit adjustment, please send me a private message by clicking on my name (ComcastDaryl) and then click "Send a message." If you have any questions, please do not hesitate to ask. Thank you again for being a valued customer, as well as your patience.