Lanuit76's profile

Regular Visitor

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1 Message

Sat, Feb 13, 2021 10:00 AM

Gigabit internet only?

Hello, my monthly bill just increased by quite a bit and I am trying to find a different plan to save money, but there are no plans in my area that are just for gigabit internet, which is all I need. Isn't there any option for gigabit internet that doesn't include tv and phone? It's frustrating that I have to pay so much for two services I never use. I'd appreciate some guidance please, thank you.

Responses

ComcastLysaP

Official Employee

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78 Messages

3 m ago

Hey there @Lanuit76

I really appreciate you bringing this billing concern to our attention! As someone who works and has kids doing school from home, I know it’s crucial to have speeds that meet our needs. We're an all streaming home as well. You've come to the right place and we are happy to help review our options for you! Please send me a Private message with your first/last name, name on the account if different, and the full service address. To send a private message, please click my name "ComcastLysa" then select "Send a Message" on the right side.

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Official Employee

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210 Messages

2 m ago

Thank you, @Lanuit76 for reaching out to us directly! I am so glad we were able to find a plan that works for you, and your service needs. We really do appreciate you using our Community Forums! Take care! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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