ATE8186's profile

New Poster

 • 

1 Message

Sun, Jan 24, 2021 8:00 PM

Downgrade to Internet Only

I am an existing customer with a severe hearing disability.  I want to remove the TV portion and have internet only.  Calling on the phone does not work for me.  Please provide me information on downgrading my services.  Thank you.

Responses

ComcastRob

Official Employee

 • 

251 Messages

3 m ago

@ATE8186

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here