mackie83's profile

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1 Message

Wed, Jan 20, 2021 6:00 PM

Device Return Confusion



I'm transferring my service from one state to another. I need to return the device I currently have. I initiated the request from the account number associated with my current address. However, it's showing that I'm returning 0 devices and the address on the prepaid label is my new address. I haven't even received the equipment for the new address yet so I'm hoping the shipping for that won't be messed up.


What do I do now? It seems as though something didn't go through properly. 



Official Employee


345 Messages

3 m ago

@mackie83, Thanks for taking the time to reach out to us regarding your move and equipment. I know how frustrating moves can be and there is so much you have to do, so I am sorry to hear that there has been some confusion regarding the equipment. I would love to review the order for you and provide you and clear this up. I truly appreciate all of your time and patience with the delay in our response. Can you please reach out through private message (find out how to do so with this link with your first and last name, name on the account if different and service address? 

I am an Official Comcast Employee.
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