maverick1805's profile

New Poster

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2 Messages

Thu, Oct 15, 2020 9:00 AM

Connection instability due to pedestal/tap (open unresponsive ticket 051-730-933)

Hi,

I’ve been having issues with my internet for a while now where the connection suddenly drops making it impossible to work from home. Speed is just fine when it works, but the connection will drop multiple times a day for anything from 30 seconds to a few minutes each time.

I’ve had 3 Comcast technicians come out and check things out and confirm that the pedestal needs replacement & the wiring to my home beyond the pedestal seems fine - they’ve also said that it’s the network team who needs to fix it, not the Comcast home techs.

 

I have an open ticket 051-730-933 which calls for the pedestal replacement but the appointment is now overdue & I am not hearing of any resolution.

Responses

Official Employee

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6.7K Messages

8 m ago

Hi maverick1805. Welcome to the Xfinity Forums and thank you for posting. I can help research your account and the ticket status for network maintenance on your pedestal. Please send me a private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 

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