myaaa's profile

Regular Visitor


2 Messages

Mon, Feb 22, 2021 7:00 PM

Can I refuse the SIK packgae before UPS delivers it?

This is prob a dumb question, but I wanna refuse a package and have it returned to Comcast since I can't have internet due to my parents outstanding debt, what should I do?


Accepted Solution


Official Employee


183 Messages

3 m ago

Hello, @myaaa. I am sorry to hear that you are not able to get our services at this time. We recommend you receive the package and then drop it off at any UPS store or your local Xfinity store. This ensures you have a receipt and do not have any unwanted charges for the equipment. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here