Dragonelf99's profile

New Poster


1 Message

Wed, Aug 19, 2020 7:00 PM

Anyone else seems to be having issues with customer support?

Below is a conversation with Customer Support Via Online Chat.  I covered their user name just incase it violates some company policy, etc.  I finally got it esclated but their response was not something I was expecting...enjoy..


Connected with bp-ssXXXXX

Current place in line: 0

You are now chatting with bp-ssXXXXX, a Xfinity Live Agent

Hello, thank you for contacting Xfinity Support. My name is SaXXXXX.

Hi, how are you?


Good. I am having issues with my TV. I have HBO and can view it live, but when I try to restart a program, it states This requires a subscription. Is that normal?

Yes, it takes certain time to broadcast the channel so you are getting this message after restart

I am viewing the movie live and when I try to restart the movie on HBO, it states that I need a subscription. I have a subscription to HBO. Why will it not restart the movie?
Via HBO On Demand.

Don't restart, view the movie as it ,


Was that a joke?....that is not a resolution to the issue. I pay to have a subscription to HBO which includes HBO On Demand correct?


After my last response, it got it esclated.....but really...don't restart, view the movie as it!  Humm.....


No Responses!

New to the Community?

Start Here