AAApone's profile

Regular Visitor


1 Message

Thu, Feb 18, 2021 7:00 PM

Account credit for Texas outtage

have been unable to find any of the forms to apply for the credit for the service outtages in texas for the past few days.



Official Employee


81 Messages

3 m ago

Thank you for reaching out to us in the Forums and sorry to hear you had some interruptions to your services. You are in the right place for help.


We have simplified our process on handling adjustments for all our customers that qualify.


To apply for a credit due to an interruption in your area, please go the Xfinity Status Center on the My Account portal at or on our the My Account app. If you do not have the My Account app yet, you can download it at


Please note, that you will need to be logged in using your Xfinity ID on either platform you choose. When you are at the Xfinity Status center, you will be able to report the issue and tell us about the experience you are having by clicking on the link, "Tell us more about your experience."


When you click that, you will be taken to another page. This is where you would report what is happening.


Afterwards, you will be able to review your submission, as well as apply for an adjustment to your account. If you have any questions, please do not hesitate to reach back out to us.


Lastly, if you do not see a credit applied to your account, please send me a private message by clicking on my name "ComcastDaryl" and then click "Send a message." In the private message please include your first and last name.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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