t3lizzy's profile

New Poster


1 Message

Tue, Jan 19, 2021 7:00 PM

56 Days and no connection

Why can no one @ comcast actually give me a specific date that the drop line to be burried will actually be buried?  Had 5 dates, stayed home all day each day, no time slot during the day given and no call, text or email on the day that it was not going to happen.


Multiple agents have sent escaltation messages which have been attached to the order in the tech shceduling systems (or so I have been told).


Why is it so hard to schedule it and actually execute on the order?



Official Employee


6.7K Messages

4 m ago

Hi t3lizzy. We have local teams that tentatively schedule drop buries and queue them based on varying statistics and details. Unfortunately we don't have this information available. I can assist with reaching out to your local Drop Bury team to request a status update on your pending cable bury. Since we don't need you to be home for the drop bury, we hope you don't miss any work on our account. If you would like assistance, please send me a private message and include your full name and service address, so I can access your account. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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