sl60's profile

Frequent Visitor

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12 Messages

Fri, Apr 16, 2021 4:40 PM

X1 guide channel line-up

When I choose the "Free To Me" option on the guide some channels are blocked. But when I switch to "All Channels" they are available. What's going on?

Responses

sl60

Frequent Visitor

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12 Messages

2 m ago

One channel in question is Cartoon Network. Has it been moved to digital preferred (and if so, why? If anything should be on basic cable this should be it). Why would this show up on "All Channels" and not on "Free To me"? I have the digital starter package.

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 m ago

It was moved

https://forums.xfinity.com/conversations/channels-and-programming/cartoon-network-moving-to-digital-preferred-and-preferred-packages-deferred/602dae4ec5375f08cde59fbb

sl60

Frequent Visitor

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12 Messages

Time to look at other providers.

sl60

Frequent Visitor

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12 Messages

2 m ago

But I still don't get why it's showing up on the "All Channels" option.

dcfox

Regular Contributor

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330 Messages

Just the "Free to me" are in your package," The "All Channels" is just that all channels possible. That is why it shows up there. Many channels may not be in your package.

(edited)

CCAndrew

Diamond Problem Solver

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25.9K Messages

@dcfox is exactly right

Official Employee

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2.5K Messages

Hi there, user_a612ff. Please take a look at: https://comca.st/3ghj23P. Do you have Digital Preferred or above?

Visitor

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2 Messages

2 m ago

I have the same issue

Visitor

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2 Messages

2 m ago

I have the same issue.  I first noticed it when I turned the TV on 4/16/21

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