vodka357's profile

Regular Visitor


5 Messages

Fri, Apr 9, 2021 12:29 AM

Cable box menus freezing on certain channels

My cable box menus freeze on certain channels, mainly on the music channles 400 and up.  It will freeze for a minute or two then snap out of it.  Cable box model number RNG110.  Any advice would be appreciated.


Official Employee


2.7K Messages

2 m ago

Hello, @vodka357! Thanks for reaching out to us about this issue you are experiencing with your cable.

Just given your description it sounds like a frequency or group of frequencies that may be out of spec. We would love to work with you to better identify the cause and get it fixed so you can enjoy a smoother experience when listening to those music channels. Please send us a Live Chat with your first and last name as well as your service address so we can assist. 


To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

New to the Community?

Start Here