Efrenr's profile

New Poster


1 Message

Sat, Feb 20, 2021 10:00 AM

Winter storm

We were out of power for 3 days..and no internet ..how can we get credit for those 3 days?



Official Employee


89 Messages

3 m ago

Hello, @Efrenr, Thank you for taking the time to reach out to us today. I know how important it is to have a reliable connection, I am sorry to hear you were unbale to experience that reliability due to the power interruptions. 


To check if the account is eligible for a credit, please send us  private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here