mshih09's profile

New Poster


1 Message

Sat, Feb 20, 2021 3:00 PM

Winter Storm Outage Refund Request

I'd like to submit a refund request for outage from 2/15-18 due to the winter storm in Houston.







Official Employee


90 Messages

3 m ago

Hello, @mshih09, thank you for taking the time to reach out to us today. I see you are a new poster to our Xfinity Forums and I would thank you for taking advantage of this awesome support platform.


I understand how important it is to have a reliable connection, and I am sorry to hear you were unable to experience that reliability this week. To check if the account is eligible for a credit, please send a private message with your full name and complete service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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